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Orders & Delivery Information

Free standard delivery on orders over £50 to mainland UK only

Please check your order immediately upon delivery. If any of the Products you have received is/are damaged or your order is incomplete, we must be notified by email within 48 hours. We can/will refuse any claims, either for short order or damage if we are not informed within this timescale.

Delivery Times
(a) All orders are dispatched within 2-3 working days of placing your order (excluding weekends and bank holidays), subject to payment clearance and stock availability.

(b) We have two delivery options, next day delivery (orders must be placed before 2pm) and our standard delivery service (2-3 working days). If you have not received your order within the time scale indicated, please email our customer service team at support@switchlive.co.uk.

c) Please note, orders are only dispatched between Monday to Fridays (excludes weekends and bank holidays).

(d) Orders received after 2pm are dispatched the next working day.

(e) Delivery dates are approximate only and are not guaranteed, and the Company shall not be liable for any delay in delivery of the Products howsoever caused. Any time or date for delivery shall not be of the essence unless otherwise agreed by the Company in writing.

Delivery Methods
(a) Delivery will be made to the address specified upon completion of the order, unless informed otherwise. It is vital that the delivery address is correct. We cannot accept any liability for loss, damage or delay resulting from incorrect delivery information.

(b) Your order/s may be split into multiple parcels (subject to size) and this could result in your parcels arriving at different times.

Delivery Costs (within the UK)
Our next day delivery service is £7.50 (orders must be placed before 2pm) and £3.96 standard delivery service (2-3 working days).